We provide air mail and express delivery to countries worldwide. Shippping cost is calculated based on weight, size and destination.
To find out when you'll receive your order based on the shipping method you select, see "When will I receive my order?" below. We recommend that our overseas customers choose Express Delivery. This method offers speed, safety, package tracking and insurance.
When will my order be shipped?
Turnaround time varies, but we normally ship orders within 3 business
days from the day your order was placed. The only exception to this
is if you chose an item that is not immediately available for shipment
or during a time of an unusually high volume of orders. Purchases
are processed in the order they are received. There are circumstances
when the popularity of an exclusive item will cause a high volume of
orders to be received, slowing the processing time. During these
rare times, processing can take up to 5-7 days before your order is
shipped. In that case, our staff will contact you and tell your
the progress.
I placed my order over the weekend. Why hasn't it shipped
yet?
Orders are processed and
shipped from Monday to Friday.
All orders that are received, processed and
finalized before noon on Friday (Hongkong Local Time, eight hours ahead of Greenwich Mean Time) will be shipped
the same day. If the order is finalized after
that time, your order will be shipped out promptly
the following Monday.
When will I receive my order?
The shipping time depends on your location and shipping method
you select. For Express Delivery, you can use
http://www.dhl.com/ (for DHL), www.tnt.com
(for TNT) or
http://www.ems.com.cn/english-main.jsp (for EMS) to calculate the shipping time. For Airmail, the
usually shipping time is as follows:
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2. Please note only business days are counted in transit time.
How do I track my package?
Once your package is shipped, you will receive a notification
email from us. In the email, we will give you instructions on tracking
the status and location of your package through the shipping company's
online tracking system. Up-to-date tracking of delivery status is only
available with Express Shipping.
How much does shipping cost?
Shipping charges are based on the weight of your
order. During checkout, shipping charges will be
calculated based on the weight and size of the items
ordered as well as your location. Please note that
all customs fees (if any) are the responsibility of
the customer.
What is required to replace or
return an item?
We accept returns and exchanges within 7 days of delivery
clearing. If for any reason you are not completely satisfied with the
products you purchased from us, please contact our customer service representatives
as early as you receive your package. Unauthorized returns will not be
credited. We will arrange return or refund of your money only if the
return or exchange is a result of our error. All returns must be
unused, in original packaging with all accessories. CD, VCD, DVD,
cassette, software returned will be only for exchange. We are not
responsible for the return shipping cost. An exchange or refund will be
issued after we receive the returned products. We can refund purchase
charges if the returns are a result of our error. Shipping charges on
non-defective returns are not refundable.