Table of Contents

Part One
Overview of Beijing Olympic Volunteers / 3
1.1 Personnel Structure of the Beijing Olympic Volunteers / 3
1.2 Motivations Behind Volunteer Participation / 12
1.3 The Role of Beijing Olympic Volunteers and Their Contributions / 14
Mechanisms of Beijing Olympic Volunteer Work / 22
2.1 Organizational Mechanism of Beijing Olympic Volunteer Work / 22
2.2 Coordination Mechanism of Beijing Olympic and Paralympic Venue Volunteer Work / 24
2.3 Volunteer Work in Olympic Host Cities Outside Beijing / a6
Beijing Olympics Venue Volunteer Operating System / 42
3.1 Recruitment / 42
3.2 Training / 50
3.3 Support and Incentives / 58
3.4 Publicity / 64
Belling Olympic Volunteer Work Program System / 69
4.1 "Smile Beiiing" TEemed Activity / 69
4.2 "Greet the Olympics" Volunteer Service Program / 72
4.3 BOCOG Preparation Volunteer Program / 74
4.4 The Beijing Olympic and Paralympic Venue Volunteer Program / 76
4.5 The City Volunteer Program / 79
4.6 The Social Volunteer Program / 83
4.7 The Legacy of Olympic Volunteer Work Transformation Project / 85
The Experience and Value of Beijing Olympic Volunteer Work / 91
5.1 Learning from the Achievements of the Volunteer Work of the Previous Olympics / 91
5.2 Experience of Beijing Olympic Volunteer Work / 101
5.3 The Value of Beijing Olympic Volunteer Work / 108
The Influence of Beijing Olympic Volunteer Work / 115
6.1 Influence on the Volunteers / 115
6.2 Influence on Volunteer Organizations / 126
6.3 Influence on Community Volunteer Work and the Public / 142
Conclusion and Future Prospects / 151
7.1 The Beijing Model / 151
7.2 Future Prospects and Recommendations / 153

Part Two
Survey Report on Olympic Games Volunteers / 161
The Research Report on Volunteer Organization Development / 279
The Research Report on the Public / 301
Appendixes / 335
Appendix 1 Olympic Volunteer University-Venue Interface Program Map / 335
Appendix 2 Allocation of Volunteers from Other Parts of China for the Province
University-Venue Interface Program of the Beijing Olympic Games / 340
Appendix 3 Allocation of Volunteers from Other Parts of China for the Province-University-Venue Interface Program of the Beijing Paralympic Games / 342
Appendix 4 Total Economic Benefits Created by 18,442 Spectator Service Volunteers in
Competition Venues / 343
References / 345
Postscript / 346

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（4）Special training in services for the disabled
Because over 90% of the Olympic volunteers had the intention of serving the Paralympics, most venues concurrently offered Olympic volunteer training and Paralympicvolunteer training. Different from Olympic volunteer training, special training in services for the disabled was provided by BOCOG's Volunteer Department through Spring Rotational Training Classes for Core Paralympic Volunteers and related activities. At the same time, the Volunteer Department also actively sought guidance from the IPC,and invited foreign experts to offer thematic training to help core volunteers gain a better understanding of the unique features of the Paralympic Games. As a result, volunteer awareness of the needs of the disabled was significantly improved, and so were the standards of their services.
People-centered training, with an emphasis on practice and innovation, was nodoubt a basic element and a fundamental guarantee for the success of Paralympic volunteer services. The Volunteer Department organized various teaching and practice activities to beef up such training. These immensely popular activities included: Arrangingf or volunteers to listen to the personal career reports of outstanding disabled athletes,and to watch the performances of disabled person troupes and themed films on disable dpersons; and visiting training bases to learn and practice skills to help the blind and disabled. Disabled persons played an important role in the volunteer training process.Through training and examinations, a group of enthusiastic, able and highly in novativeParalympic volunteer trainers were selected. 10%, almost 50 of them, were persons with physical disabilities. In the classroom, these trainers demonstrated great passion,self confidence and composure, and played a model role which no textbooks could re-place.

Preface
The great success of 2008 Beijing Olympics and Paralympics has been a sparklinglandmark in the Olympia history, which leaves gorgeous memories and precious treasurefor China as well as the world. As the cornerstones of the Olympic movement, volun-teer work contributes a considerable part of that treasure. In order that more countries,regions, organizations and individuals might have a better access to sharing the re-search, Beijing Committee of the Communist Youth League of China （CYLC）, BeijingVolunteers Federation, China International Centre for Economic and Technical Exchan-ges, United Nations Development Programme, United'Nations Volunteers and otherorganizations, as participating institutions of UN Volunteering Service Cooperation Pro-ject, authorized the Humanistic Olympic Studies Center, Renmin University of China（RUC） to carry out the Beijing Olympic and Paralympics Volunteer Work LegacyTransformation Research. Based on a description and summary of 2008 Beijing Olympicvolunteer operations, the research is aimed at developing a Beijing Model of volunteerservices, which not only adapts to Chinese actual conditions, but also carries universalreference values. Meanwhile, the research demonstrates values and influence of BeijingOlympic volunteer work and provides advice for the advancement of the volunteer move-ment in Beijing and the whole country. This book is a final presentation of the researchfindings.
To begin with, the research focuses on volunteer groups, analysing the personnelstructure and sources of Beijing Olympic volunteers, and their role, contribution as wellas motivations behind volunteer participation. The report indicates that Beijing Olympicvolunteers are not only direct service providers for the Beijing Olympic and ParalympicGames, but also builders of a peaceful Beijing and harmonious Chinese society, ambas-sodars of cultural exchanges between China and the outside world, and representativesof Beijing and China.